Refund Policy
Almost everything we sell is personalized and made to order — printed or engraved with a name, a photo, or a message after you place your order. That shapes how returns work here, so please read this before ordering.
PERSONALIZED ITEMS
Because personalized items are made specifically for you and cannot be resold, we accept returns on them only if the item arrives damaged, defective, or different from what you ordered.
We do not accept returns on personalized items for change of mind, or because a name, spelling, or message was entered incorrectly at checkout. Please double-check your personalization details before completing your order — we print exactly what is submitted.
NON-PERSONALIZED ITEMS
Items with no personalization can be returned within 30 days of delivery, provided they are unused, in original condition, and in their original packaging, with proof of purchase.
NO RESTOCKING FEE
We do not charge a restocking fee on any return.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, email us at giftloversworld@gmail.com within 30 days of delivery with:
- Your order number
- A photo of the item and, if relevant, the packaging
We will replace the item at no cost to you, including return shipping, or issue a full refund — your choice. You will not be asked to pay anything to put it right.
CANCELLATIONS
If you need to cancel or correct an order, contact us immediately. We can usually cancel or amend an order before production begins, but once a personalized item has gone into production it cannot be changed.
HOW TO START A RETURN
Email giftloversworld@gmail.com with your order number and the reason for the return. If your return is approved, we will send a return shipping label and instructions on where to send the package.
Please do not send anything back before contacting us — items returned without an approved return request cannot be processed.
REFUNDS
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at giftloversworld@gmail.com.
EXCHANGES
The fastest way to get a different item is to return the original once approved, and place a new order separately.
CONTACT
Email: giftloversworld@gmail.com
Phone: 917-695-7660
Support hours: Monday–Friday, 8:00 AM – 5:00 PM EST
Return address:
10685-B Hazelhurst Dr. #33751
Houston, TX 77043
USA